1.1 This policy applies where we, as Interpretingitalian.com, are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.2 In this policy, “we”, “us” and “our” refer to Interpretingitalian.com. For more information about us, see Section 10.
2.1 In this Section 2 we have set out the general categories of personal data that we process.
2.2 We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers.
2.3 We may process information relating to your purchases of our services (“transaction data“). The transaction data may include your name, your contact details, your bank account details and/or other payment details and the transaction details.
2.4 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
2.5 We may process documents and messages submitted by you for the purposes of obtaining translation and/or interpreting services by us.
3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Operations – We may process your personal data for the purposes of generating quotes, engagement contracts, invoices, payment-related documentation, providing our services and for credit control purposes. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
3.3 Relationships and communications – We may process your personal data for the purposes of managing our relationships, communicating with you by email, SMS, post and/or telephone. The legal basis for this processing is our legitimate interest, namely marketing our services and providing business updates to our customers, the maintenance of relationships, and the proper administration of our services and business.
3.4 Research and analysis – We may process your personal data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
3.5 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
3.6 Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims – such as for the purposes of collecting overdue payments, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights.
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage and obtaining professional and/or legal advice.
4.2 We may disclose your personal data to our interpreter and translator colleagues insofar as reasonably necessary for providing you with the language services you request. Although such collaborators will be instructed to keep your personal data confidential, Interpretingitalian.com declines any responsibility relating to the usage of your personal data by such collaborators.
4.3 We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect our interests. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, such as collecting overdue payments, whether in court proceedings or in an administrative or out-of-court procedure.
5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. After such period, your personal data will be irreversibly destroyed. Any personal data that we may hold for marketing and service update purposes will be kept by us until such time that you notify us that you no longer wish to receive this information. Notwithstanding the aforementioned provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject.
6.1 In this Section 6, we have listed the rights that you have under data protection law.
6.2 Your principal rights under data protection law are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(g) the right to in to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
6.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
6.4 You may exercise any of your rights in relation to your personal data by written notice to us, using our contact details provided on our website.
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs by gathering and remembering information about your preferences. At Interpretingitalian.com we use cookies to analyse data about web page traffic and improve our website in order to tailor it to customer needs. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to disable cookies this may prevent you from taking full advantage of the website.
8.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
8.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies.
8.3 We use Youtube to register a unique ID to keep statistics of what videos from YouTube the user has seen and to store the user’s video player preferences.
8.4 We use WordPress_test_cookie to check if the user’s browser supports cookies.
9.1 We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
10.1 This website is owned and operated by Giorgia Donà, registered as a self-employed interpreter and translator in the UK. You can contact us using the contact details published on our website.
11.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).